Wigs, Hairpieces, Hair Extensions & Wig Accessories - Ultimate Looks
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Terms of Sale & Policies

Please read the following before placing your order!

 

Privacy Policy

Ordering Options

Payment Options

Order Processing

Shipping Options & Cost

Order Tracking

Order Changes or Cancellation

Order Delivery Schedule Based on Business Days

United States (U.S.) Orders Only Accepted 

Credit Card Processing & Security Conditions

Order Delivery Delayed Due to Act of Nature

Order Shows Delivered, But You Did Not Receive

Return & Exchange Policy

Exchange Restocking Fee

Exchange Instructions & Form

Product Condition Acceptable for Exchanges

Products Allowed to be Exchanged

Products "Not" Allowed to be Returned or Exchanged

Where to Return Product for Exchange

Defective or Incorrect Merchandise Policy

Unauthorized Returns

Color & Product Help

Colors & Products - Actual May Differ From Picture

Terms of Sale/Policy Changes & Blocked/Refused Accounts

 

 

 

PRIVACY POLICY 

  Ultimate Looks is very committed to keeping your personal information private and secure.  We do not sell, rent, exchange, share or give any of the information  to any other party that you supply us when placing an order, sending us an e-mail or calling us.  All the personal information you share with us is held solely by Ultimate Looks and is used to process  your order or responding back to your question, comment or request.  We do not collect any information from you that you have not provided.  Occasionally, we may notify you of a special or promotion we are having.  Any special or promotion notice would be generated and sent out solely from Ultimate Looks. If at any time you do not wish to received such notices, simply reply back or call us requesting not to be notified of any of these in the future.

 

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ORDERING OPTIONS   U.S. Orders Only Accepted

 

Ordering Option 1... Order Online

 

Our Online Order System uses industry-standard Internet SSL Encrypted Security. Therefore, you can be assured that all the personal information you give us to process your order will be protected and sent safely.

Simply click on the "Add to Cart" button on any product page and complete the order form.

 

Ordering Option 2...Order Help By Phone  Toll-Free at 1-877-840-6126 or Locally at 1-847-639-5121

  We would be glad to assist you with your ordering online.  If you would like to phone in your order, we will ask that you first enter your order online and when selecting payment options, select "Check/Money Order". After you submit your order, the next screen that appears will be a confirmation of your order with an assigned invoice number.  At that time you can call us and give us the invoice number and the credit card information you would like to use for your order so we can begin processing it. 

 

Ordering Option 3...Order By Fax

  Please include shipping address, phone number or e-mail address, product name, color, quantity and price. Also, please give us your credit card number, expiration date & the cardholders exact name & billing address. Illinois residence need to add 7.0% State Sales Tax to their order.  Additionally, please include $6.00 for shipping & handling.  Fax this order information to 1-847-516-0270

 

Ordering Option 4...Order By Mail

 

Please include shipping address, phone number or e-mail address, the  product name, color, quantity and price. Payment can be made by credit card, money order, certified funds or personal check.  If you elect to pay by credit card, please supply your credit card number, expiration date & the cardholders exact name & billing address.  If you wish to pay by a personal check, your checking account must be with a U.S. Bank and we do require 2 additional weeks processing time for your check to clear our bank account.  Payment by certified funds, money order or personal check must be in U.S. Dollars and payable to Ultimate Looks, Ltd.  Illinois residence need to add 7% State Sales Tax to their order. Additionally, please include $6.00 for shipping & handling.

Send order by mail to: 

Ultimate Looks, Ltd.

212 W. Main St. #2

Cary, Illinois 60013

 

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PAYMENT OPTIONS

 

Payment Option 1: Credit Card

 

Credit Cards Accepted:  Visa, MasterCard & Discover

 

Credit card charges will appear on your statement as either:

         Ultimate Looks or Ultimate Looks Internet  

 

Visa, Mastercard & Discover Cards Accepted 

Credit Card Processing & Security Conditions

 

Your Credit Card transactions are processed to the highest security standards by Authorize.Net.  Please note, once your order has been successfully submitted online, your are not automatically charged for the order total, but instead your credit card is initially only authorized for the amount of your order. This means that the funds are held out of your credit card credit line pending final settlement (charging) by us for your order. Also, if you enter your order twice in error, you will have funds from both orders pending (held out) from your available credit card line, so please only submit your order once.

Note..To protect against credit card fraud, please do not be offened if we try to contact you to verify your order's information (name and/or shipping/billing address). If the information cannot be verified, even if originally approved and authorized, we reserve the right to delay and/or cancel your order.

Once your order is ready to ship, we do a credit card settlement for your order (meaning the final credit card charge for your order).  We find finalizing your credit card charge at time of shipment avoids problems with giving credits for possible changes or backorder items on your order.

Note, as additional security for you, we never see your complete credit card information when you place your order online, but instead are given an authorization number through Authorize.Net to charge your order. Occasionally, we would require your credit card information if you had phoned in your order to us or if there was a backorder delay or addition to your order. In that circumstance we securely discard your credit card information after entering it with Authorize.Net for an approval number to finalize you order. 

 

 

Billing & Shipping Information you supply

  For added credit card security, an order cannot be processed if the cardholders name and billing address does not match exactly to what is on file with the credit card issuing bank or if we cannot verify this credit card information supplied.  Additionally, if the "Bill To" and "Ship To" addresses are different, both addresses must be on file with the credit card issuing bank and also must be U.S. addresses.  If your "Bill To" and "Ship To" addresses are different you may want to inform your credit card issuing bank first before placing your order with us. 

 

My credit card shows charged but the transaction was cancelled or not finally completed?

 

Authorized pending charges may show up on your credit statement. If we void or cancel the authorization or if we put through a charge and then void it, your credit card bank may still show the authorized or pending amount on your credit card statement. This amount will typically, within 2 - 10 days, drop off according to your credit card bank's policy. Please understand, the length of time a voided or cancelled charge remains on your credit card account is something we have no control over, but again is the policy of your credit card issuing bank. 

 

Note: We may required payment by Money Order or Certified Funds if the credit card information we receive is not in accordance with the above conditions or if in our opinion any other order information we are supplied is questionable, inconsistent, excessive, inaccurate or possibly fraudulent in nature.

 

Payment Option 2: Money Order, Certified Funds or Personal Check

 

Payment can be made by money order, certified funds or personal check.   Additionally, if you wish to pay by a personal check, your checking account must be with a U.S. Bank and we do require 2 additional weeks processing time for your check to clear our bank account.  Payment must be in U.S. Dollars and payable to Ultimate Looks, Ltd.  Note, if you place your order online and select Check/Money Order, please forward a copy of your order with the Check/Money Order to the below address.

Send to: 

Ultimate Looks, Ltd.

212 W. Main St. #2

Cary, Illinois 60013

 

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ORDER PROCESSING, SHIPPING OPTIONS, DELIVERY SCHEDULE & ORDER TRACKING.  

 

Order Processing:

 

Orders begin being processed within 1 business day after being placed.

Most orders are shipped within 3-5 days business days, however many products can be shipped within 1-2 business days. 

After placing an order you will receive an order confirmation to the email address you gave when ordering.

If an item you ordered is on backorder or no longer available, we will contact you usually within 1-2 business days or as soon as we are aware after you have placed your order and allow you the option to either cancel your order at no cancellation charge, have it shipped when the product would be available or order another product.

"Business Days" do not include Saturdays, Sundays or holidays.

Due to cutoff times by our manufacturers, orders received after 1:00pm central time may not be processed until the following business day.

Shipping and billing information you supply must be able to be verified. If we cannot verify this information, your order may be delayed or cancelled.

 United States (U.S) orders Only Accepted..Ultimate Looks can only accepts orders shipped and billed in the United States (U.S.).

Product Availability: Although we are constantly updating our website, occassionally a product shown may be on backorder or no longer available. If the unavailability of a product would be a problem for you, we recommend you contact us before ordering to check on availability.

 

Shipping Options & Cost:

Standard Shipping & Handling (Average Delivery 5-8 Business Days)

$6.00

Express Shipping & Handling (Average Delivery 3-5 Business Days) 

$25.00

Expedited Express Shipping & Handling (Average Delivery 1-3 Business Days)

   *Additional Fees May Apply

$42.00*

 

Order Shipping & Delivery Schedule:

 

Some products may not be available for immediate shipment and may not be able to be guaranteed a requested delivery date.

 Our standard shipping is by United States Postal Service (USPS) Priority Mail with average delivery after shipment of 2-4 business days.  At time of shipment, a USPS Tracking Number is issued and a USPS shipping notification is sent to your email address for order tracking.

 Expedited Express Shipping & Handling will appear as $42.00 on your order checkout, however additional shipping fees may apply.  If additional shipping cost are required to ship your order, we will email or phone you with the revised shipping/handling cost after we receive your order. 

Orders received after 1:00pm central time may be delayed shipping 1 business day.

"Business Days" do not include weekends or holidays. Example..If you place an order with us on Friday, the 1st business day starts on Monday, unless that was a holiday, then it would be Tuesday. Saturdays and Sundays are not considered business days.  When determining delivery of your order, please use this a guide or contact if you have questions.  

To better assist you, if you do have a specific date or timeframe you would need an order by, please give us that information in the "comments" section of our order check form or call us at 847/639-5121.   

 

Order Tracking:

 

Once your order has shipped, you will be sent an e-mailed message or called confirming your order shipment and given the order tracking number.  To track your order go to www.USPS.com and enter you tracking number. If your order shipped by another carrier, we will give you that carrier's website when we give you your tracking number.

Signature may be required at time of delivery on some orders. 

 

Other Important Shipping Information:

 

Order Shows Delivered, But You Did Not Receive It: If after tracking your order it shows delivered, but you did not receive it, you must contact us within 5 days of the delivery date shown by the shipping service (USPS, UPS, etc.) for any credit or reshipment of product to be considered.

Order Delivery Delayed Due to Acts of Nature: Ultimate looks shall not be liable and will not issue any refund or credit if an order delivery is delayed due to causes beyond the shipping carrier's control, including, but not limited to: acts of God, natural disasters or weather delays.

Undeliverable Orders:  Please note, should an order shipped to you be returned back to us due to either  being refused, unclaimed or because of an incorrect shipping address you had given us, you will be charged a $5.00 order reprocessing fee plus a minimum $6.00 shipping and handling (S/H) fee for re-shipment.  Actual additional (S/H) charges will depend on the carrier and service used, along with the re-shipment location.  Prior to any re-shipment, we will inform you of the returned order, the return processing fee and the added (S/H) charges to your order for re-shipment.  If you elect not to have us re-ship the products to you,  we will issue you a refund for the order total less a 15% Restocking Fee PER ITEM and the Original Shipping Cost.  If the  returned shipment was a result of our error, you will not be charged any additional (S/H) fees and the products will be re-sent to you.

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ORDER CHANGES OR CANCELLATION

  If we have begun processing your order, you will be charged a 15% change/cancellation fee (minimum $5.00) per item changed or cancelled. Order processing starts within 1-2 business days of order receipt. However, you will not be charged any change/cancellation fees to add items, change items, or cancelled your order anytime prior to processing the order . An order cannot be changed or cancelled after it has shipped. In the event your order has already shipped, any changes or cancellation would be charged a Restocking Fee as stated in our Return & Exchange Policy. To add items, change or cancel your order, you can either e-mail us at sales@ultimatelooks.com or phone us 1-847-639-5121.

 

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RETURN & EXCHANGE POLICY 

Please read the following before ordering!

By ordering from us you are agreeing to our Return & Exchange Policy.

 

NO RETURNS FOR REFUND:

  You may return a product for EXCHANGE ONLY. No cash, check or credit card refunds on returns.

 

EXCHANGES:

 

You may exchange a product* for any other product (maximum 3 items per order). *See NO RETURN OR EXCHANGE Items.

Restocking Fees will be waived for your first exchange (one item for one item exchanges only).

15% RESTOCKING FEE (minimum $5.00) per item will apply to all additional exchanges or any product refund we allow. 

If you would like to exchange a product, we must receive back to us within 10 days of your order delivery the following:

           Product & packaging in new resaleable condition (see exchange product condition)

           Exchange Form completed. (use the online exchange form or the one you receive with your order.)

           Copy of your original order receipt.

Return freight charges are to be pre-paid by you (collect shipments will be refused).  Please allow up to 7-10 days for the exchange to be processed. 

Shipping and handling (S/H) charges apply to all exchanges. Products will be shipped back to you by standard S/H, unless otherwise specified.

Refunds may be given per our approval. 15% Restocking Fee (min $5.00) applies to product refunds allowed.

Exchange charges, fees, s/h or refunds will be applied to the order's original form of payment.

Note: If you are not satisfied with a product or color after you had received our assistance and/or recommendation or if you feel a product/color appears different from the image on our website, our Return Policy terms and Restocking Fees will not be waived. Please select carefully. (also see Color or Product Help for more information)

 

EXCHANGE PRODUCT CONDITION:

 

A product returned for exchange must be received back to us in NEW RESALEABLE CONDITION.

We will NOT exchange a product that we determine to have been brushed, combed, stretched, cut, damaged or worn. 

Products returned must not arrive back to us with any odor such as hair sprays, styling products, perfume, cigarette, or cigar smoke. 

The product returned must be free from loose hairs, stains, skin oils or make-up.

All original packaging, tags, instructions and netting must be returned. If the box or packaging for the product is missing or crushed, ripped, damaged, marked, taped or written on there will be a $5.00 Box/Packaging Fee charged. 

 

In consideration of all our customers who purchase our products as new, these conditions are STRICTLY ENFORCED and any product not meeting the above criteria may be REFUSED and RETURNED back to the customer at their expense.

 

Product Handling Advice..

  In our salon we required our customers to wear a cap liner prior to trying on any wig, hat, or turban products. If you feel you may want to exchange a product, we highly recommend, depending on the product, you wear a cap liner, take all necessary hygiene precautions and use extreme care when trying on the product so not to risk having an exchange refused for a product not meeting the above conditions. 

 

NO RETURNS OR EXCHANGES ON WIG ACCESSORIES:

 

No returns or exchanges are allowed for the following products:

Wig Accessories such as Eyebrows, Cleansers, Conditioners, Sprays, Cap Liners, Sure Grip Liners, Wig Stands, Color Rings, Combs and Brushes. Due to sanitary reasons and tampering concerns these products are not returnable.

 

DEFECTIVE OR INCORRECT MERCHANDISE:

 

We recommend you inspect the merchandise you order upon receipt. 

In the event you receive any merchandise you feel is defective or is incorrect due to our error, you must notify Ultimate Looks WITHIN 5 DAYS of order delivery for any replacement exchange or credit to be considered. 

Defective or incorrect products must be received back to us WITHIN 10 DAYS of your order delivery for our inspection.

Return freight charges for the defective or incorrect product are to be pre-paid by you (collect shipments will be refused). 

Merchandise found to be defective or that was incorrect due to our error will be exchanged at no charge (includes free S/H for the exchange).

Products determined to of been damaged as a result of customer misuse or excessive treatment will NOT be exchanged (see next section). 

Note..Unless otherwise approved by us, a defective or incorrect product will ONLY be exchanged for the IDENTICAL or CORRECT PRODUCT originally ordered and no refunds or credits will be issued. 

 

PRODUCT RETURNS UNAUTHORIZED OR NOT IN ACCORDANCE WITH THE ABOVE POLICY:

 

Products returned not in accordance with our above "Return & Exchange Policy" or are returned due to claims of being defective, but are found to be not defective, will be returned to the customer at their expense.  If the product is refused by the customer, Ultimate Looks will retain property of the product and No Credit, Refund or Exchange will be issued or allowed to the customer.  

 

Send all exchanges to: 

Ultimate Looks, Ltd.

212 W. Main St., #2

Cary, IL  60013

 

 

1) Click on "Contact Us"

2) Phone 1-847-639-5121

3) E-mail us at sales@ultimatelooks.com  

   

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COLOR & PRODUCT HELP

 

 

Because we understand it is difficult to order an item just by looking at a picture, Ultimate Looks would be glad to assist you with your color or product choice and will offer color or product assistance and recommendations based on the information you supply us. 

First, here are a some helpful tips:

 

Colors and products pictured on our website may look different than actual. (see Colors & Products - Actual May Differ From Picture)

Most Wigs & Hairpieces have styling flexibility.  Due to this, the same wig or hairpiece, depending on how it is styled, may appear different.              

A "same" product or color may vary slightly due to construction limitations. Basically what this means is, even if you order or have 2 of the "same" product or color, there may be slight differences in appearance between the two. 

 

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COLOR OR PRODUCT HELP OPTIONS

 

Option 1: Mail us a hair swatch.

 

If you specifically need help with a hair color choice, you can send us a good size swatch of your hair so we can try to match against that.  When sending us a hair swatch, please let us know the name of the product or products you may be interested in along with a daytime phone number or e-mail address where we can reach you. 

Please send your hair swatch to:    

 

Ultimate Looks, Ltd.

212 W. Main St., #2

Cary, IL 60013

Option 2: Purchase a Color Ring:

  Another option for color help is to purchase a color ring for the wig or hairpiece brand you are interested in.  Return the Color Ring and receive a Full Refund Credit good toward the purchase of any wig, hair piece or extension we offer. Refund Credit is the amount you paid for the color ring. Excludes shipping expense. Click on "Wig Accessories" on the left side border and then "Color Rings" for color ring choices.Color Rings

Option 3: Call or E-mail us for Color or Product Help:

  For help with you color or product choice, you may also contact us by email at sales@ultimatelooks.com or by phone at 1-847-639-5121. 

 

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COLOR & PRODUCT DISCLAIMER & ORDERING POLICIES

 

Color & Products - Actual May Differ From Picture:

  Ultimate Looks puts great effort in displaying colors and products on our website as to true to actual as possible, however due to image processing limitations and varying monitor qualities, colors and products may appear different than actual.  Additionally, products being shown on models or mannequins may look different on you depending on how you style or positioned it on your head. Most wigs and hairpieces have styling flexibility.  A new wig or hairpiece when first taken out of its box or package may initially look different than the pictured product on our website and may require further styling and trimming by you for the desired look. It may also appear different due to the physical differences between you and the models pictured, such as facial features, head size, and your own hair length or fullness.  Additionally, due to construction limitations in the wig & hairpiece industry, "same" products and colors may have slight variances in appearance.

 

Return Policy & Restocking Fees Still Do Apply:

  Color or Product Help:
  Color or product assistance or recommendations we offer, either by phone conversation, e-mail message or from hair swatches, are NOT a guarantee of Color Match or Product Suitability and all Return & Exchange Policy terms and conditions including restocking fees would still apply even if you placed an order with us based on color or product assistance or recommendations we offered. 
  Restocking Fees WILL NOT BE WAIVED if a Color or Product you receive looks different than pictured on our website
  We ask that you be certain of your product or color choice.  If you do elect to order a product from us and do not like that product or its color or feel it does not look like the picture on our website and would like to return it, all terms and conditions as stated in our Return & Exchange Policy including restocking fees would still apply, regardless if the product or its color you ordered was based on the product pictured on our website or by our assistance or recommendations we offered.  However, if you do receive the wrong product or color than the one you ordered, we will exchange it at no charge to you.

 

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Blocked/Refused Accounts

  Ultimate Looks reserves the right to refuse business from any individual/business who it determines abuses or does not agree and/or has refused to followed our Terms of Sales or Return & Exchange Policies. Also, any customer who does excessive exchanges, refunds and/or order cancellations (combined more than 50% of that customer's orders placed) or anticipated exchanges and/or refunds by our discretion may be blocked from doing business with Ultimate Looks. Additionally, Ultimate Looks reserves the right to refuse business or give product assistance to any individual/business who contacted us by phone, letter or email and communicated to us in a way we felt was offensive, threatening, obscene or defamatory. Also, a customer who proceeds with a chargeback against us and/or threatens such action or any other adverse action, legal or otherwise, against our company, may at the discretion of Ultimate Looks also be Blocked from doing future business with our company.

 

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Terms of Sale & Return Policy Changes

  Our Terms of Sale and Return & Exchange Policies may change without notice. Please check on a regular basic to keep up-to-date on any changes..

 

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As much as we appreciate your business, if you do not agree with our Terms of Sale or Return & Exchange Policy, we ask that you do not order from us. Additionally, Ultimate Looks reserves the right to refuse business from any individual/business that does not agree and/or want to follow our policies.

 

Terms of Sale, Policies & Prices Subject To Change Without Notice.

Ultimate Looks, Ltd., Hair Replacement, Cary, IL
   Safe Shopping Network Tested..Click to Verify Ultimate Looks - Wigs, Hair Pieces, Hair Extensions & Wig Accessories
212 W Main St., Ste 2, Cary, IL  60013
Phone:
1-877-840-6126 (Toll-Free) or 1-847-639-5121 (Local)
e-mail:
sales@ultimatelooks.com

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